We are open Mon-Fri 7:30am – 5:00 pm
Drop Off – We have a secure night drop box where you can leave your keys. Fill out an envelope and drop your keys in the lock box.
Pick Up – We have a few options for you to pick up your vehicle after hours. Let us know that you won’t make it by closing time and we’ll make arrangements.
Yes. We have a full time Virginia State Inspector and complete vehicle safety inspections by appointment only.
Appointments fill up fast – Call us to secure your spot today.
The short answer is: Appointments are highly recommended, but we will always do our best to help you if you drop in.
To ensure every vehicle receives the focused attention it deserves, we operate on a “scheduled first” basis. Here is why we prioritize appointments:
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Quality & Precision: As a specialized shop, we value “fixing it right the first time.” Scheduling allows our technicians to dedicate the necessary time to your vehicle without rushing, ensuring no detail is overlooked.
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Predictable Turnaround: By managing our shop volume, we can give you a realistic completion time. This respects your schedule and prevents your car from sitting idle longer than necessary.
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Parts Preparation: When we know you’re coming, we can often pre-order the necessary parts, getting you back on the road much faster.
What if I have an emergency or a small “quick fix”?
We know that car trouble doesn’t always give you a heads-up. If you have a minor issue—such as a flat tire, dead battery, a burnt-out bulb, or a simple oil change—please come by! We keep a portion of our workflow flexible to “work in” these smaller, easily resolved jobs between our larger scheduled repairs.
The Bottom Line: If you have a major repair or a specific deadline, an appointment is your best bet. If you’re in a pinch with a small task, stop in and we’ll do our absolute best to fit you into the lineup as quickly as possible.
Repair time depends on the specific job, the complexity of your vehicle, and part availability. While every situation is unique, we strive for efficiency without sacrificing safety.
General time estimates for common services:
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Oil Change: About 1 hour.
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State Inspection: About 1 hour.
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Brake Service: About 2 hours (per axle).
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Diagnostic Scan: 1 to 2 hours (to accurately identify the root cause of a light or sound).
Factors that may affect your timeline:
While we aim for a quick turnaround, a few variables can shift the schedule:
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Part Availability: We stock common filters and fluids, but specialized components or parts for older/rare vehicles may need to be ordered from a local warehouse or the manufacturer.
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The “Discovery” Phase: Sometimes, during a routine service like a brake change, we might find a seized caliper or a leaking seal. If we find something unexpected, we will contact you immediately with an updated timeline and estimate.
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Drop-off vs. Waiting: Customers who “wait” for their vehicle are prioritized for these shorter windows, while larger repairs are generally scheduled as “drop-offs” to be completed by the end of the business day.
Pro-Tip: If you need your car back by a specific time for work or school pickup, let us know when you book your appointment. We do our best to prioritize our workflow to meet your deadlines.
Yes! We happily offer rides within a 15 mile radius.
We stand behind our work with a solid 12-month / 12,000-mile in-house warranty on both parts and labor. We want you to drive away with the peace of mind that if something isn’t right, we will make it right.
The NAPA Autocare Advantage
Because we are a certified NAPA AutoCare Center, your protection often goes much further than our shop walls:
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National Reach: Many of the high-quality NAPA parts we install carry a Limited Lifetime Warranty.
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Honored Nationwide: The beauty of the NAPA network is that if you are traveling or move out of state, your warranty is honored at over 17,000 NAPA AutoCare Centers across the country.
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Quality Standards: Being a NAPA center means we maintain high standards of service and use premium parts that are built to last.
Is everything covered?
While most repairs fall under our standard warranty, certain wear-and-tear items (like light bulbs or wiper blades) and specific “maintenance-only” services may have different terms. We will always provide you with the specific warranty details for your particular repair on your final invoice.
Our Promise: We don’t just fix cars; we build relationships. Our warranty is our way of showing you that we believe in the quality of our technicians’ skills and the parts we choose to use.
Yes, we do allow customers to provide their own parts, but it is important to understand our policy regarding warranties.
While we are happy to provide the labor to install parts you have purchased elsewhere, there are two major conditions you should consider before doing so:
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No Warranty on Parts: Because we did not source the part through our verified vendors, we cannot guarantee its quality, fitment, or longevity. If the part fails—even shortly after installation—you will be responsible for the cost of the replacement part from your original supplier.
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No Warranty on Labor: If a customer-supplied part fails or is found to be defective, we do not cover the labor costs to remove and replace it. You will be charged the full labor rate for the initial installation and any subsequent labor required to swap the faulty part out.
Why we recommend letting us source your parts:
When we provide the parts for your repair, you are covered by our 12-month / 12,000-mile warranty. If a part we supplied fails within that window, we handle everything—the replacement part and the labor to fix it—at zero cost to you.
Note: If you choose to bring your own parts, please ensure they are the correct fit for your specific year, make, and model to avoid delays and additional labor charges if the part does not fit once the vehicle is disassembled.